Shipping and VAT Taxes

$5 Shipping:
As of January 2021, and due to USPS becoming an unreliable shipping service,
we're offering $5 shipping on lightweight orders over $49.00 USD, within the United States.

These are shipped UPS Ground (United Parcel Service).
Packages generally take 2 to 3 days to reach most U.S. destinations, except during the holiday season when they can take longer. 

Express shipments:
Overnight express shipments must be arranged in advance with us by phone; 707 779 9707

We are located in a small village and must drive an hour away to ship overnight express mail.  Please call to inquire about express deliveries.

During the Christmas season, we ship express mail for the week before Christmas.

International Orders:
Orders are shipped USPS (United States Postal Service), unless you're willing to pay the additional costs that UPS charges.  You can only track USPS packages up to our border.  Once they leave our U.S. border they are transferred to the destination country's postal system and we are no longer able to track them until they arrive at their destination, at which time they're scanned, "Received". 

When can I expect my international order?:
The length of time it takes a package to arrive to you depends on what happens after it leaves our border.  Packages will generally arrive at our border in one to two days, at which point it is transferred to the country in question's postal service.  Each country processes mail differently. It can take 3 days to receive a package in Europe, or it can take a month or more.  We ask that you be patient when awaiting orders.  We send you your package's tracking info when the label is generated, which you'll be able to track up to our border.  It will be scanned when it arrives at it's final destination.  The whereabouts of packages will be unknown to all of us between those two places.

Customs Holding:
Various customs offices will often hold packages for unreasonable time periods, often because they are waiting for you to come looking for it to collect the VAT tax fees.

We email a tracking number to our customers when we print the postage. 
If you're expecting a package and wish to know its whereabouts, we recommend you call your customs office, or local post office with that tracking number, and ask if they're holding it.  If they are, they'll release it to you upon payment of VAT.

VAT Tax:
Please be aware of your country's VAT fees and local taxes and plan to pay those upon receipt of shipments.  Each country has a different fee structure.  It is the customer's responsibility to know their country's policies.