Shipping and VAT Taxes

Free Shipping:
We offer free shipping on orders over $49.00 USD, within the United States and Canada. (Excluding Filament Lamp Collection)
These are shipped 1st class, USPS (United States Postal Service).
Packages generally take 2 to 3 days to reach most U.S. destinations, except during the holiday season when they can take longer..  Canadian shipments will generally arrive between 3 and 10 days.

Priority shipments:
Packages shipped via Priority mail are guaranteed to arrive within 2 days, in the continental U.S., though they're often received in only one day.  Customers may select and pay for this premium service at checkout.

Express shipments:
Overnight express shipments must be arranged with us by phone; 877 899 7007. 
We are located in a small village and must drive it half hour away to ship via Express mail.  During the Christmas season, we ship express mail for the week before Christmas.

International Orders:
Orders are shipped USPS (United States Postal Service). As such we are able to track packages up to our border.  Once they leave our U.S. border they are transferred to the destination country's postal system and we are no longer able to track them, until they arrive at their destination, at which time they're scanned, "Received".

When can I expect my international order?:
The length of time it takes a package to arrive to you depends on what happens after it leaves our border.  Packages will generally arrive at our border in one to two days, at which point it is transferred to the country in questions postal service.  Each country processes mail differently. It can take 3 days to receive a package in Europe, or it can take a month or more.  We ask that you be patient when awaiting orders.  We'll send you your package's tracking info, which you'll be able to track up to our border.  It will be scanned when it arrives at it's final destination.  The whereabouts of packages will be unknown to all of us between those two places.

Customs Holding:
Various customs offices will often hold packages for unreasonable time periods. 
We email a tracking number to our customers when we print the postage. 
If you're expecting a package and wish to know its whereabouts, we recommend you call your customs office with that tracking number, and ask if they're holding it.  If they are, they'll usually release it to you immediately.

VAT Tax:
Please be aware of your country's VAT fees and plan to pay those upon receipt of shipments.  Each country has a different fee structure.  It is the customer's responsibility to know their country's policies.